Frequently Asked Questions

How did my package ship?

Your package is shipped via one of these carriers, such as UPS, FedEx, or USPS, depending on the shipping option you selected during checkout. Once your order is processed and shipped, you will receive a confirmation email with tracking information so you can monitor the delivery status of your package.

Why does my USPS tracking number state 1-Day, 2-Day, 3-Day Delivery?

The USPS tracking system often displays estimated delivery times such as 1-Day, 2-Day, or 3-Day Delivery based on the shipping service selected by the sender. These estimates are provided by USPS to give recipients an idea of when they can expect their package to arrive. However, please note that these are estimates and not guarantees. Actual delivery times may vary depending on factors like weather conditions, holidays, and the specific processing and delivery route of your package.

How long will my package take to arrive?

The delivery time for your package depends on several factors, including the shipping method you selected at checkout and your location. Typically, orders are processed within 1-2 business days, and delivery times vary based on the shipping option chosen:

Standard Shipping: Estimated delivery within 5-7 business days.
Expedited Shipping: Estimated delivery within 2-3 business days.
Priority Shipping: Estimated delivery within 1-2 business days.
Please note that these are general estimates, and actual delivery times may vary due to factors like holidays, weather conditions, and shipping carrier delays. Once your order ships, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

What are business days?

Business days typically refer to weekdays, excluding weekends (Saturday and Sunday) and designated holidays when most businesses are closed. In the context of shipping and delivery, business days are the days on which shipping carriers operate and process packages for delivery. This excludes weekends and holidays, so if you’re considering delivery times in business days, you wouldn’t count Saturdays, Sundays, or holidays in the estimated delivery timeframe.

How do I know my package has shipped?

You will receive an email notification with tracking information once your package has been shipped. This email will usually include a tracking number and a link to track your package’s delivery status. You can use this tracking number on the shipping carrier’s website (such as USPS, UPS, FedEx, etc.) to monitor the progress of your package and get updates on its estimated delivery date. If you haven’t received a shipping confirmation email within the expected processing time, you can also contact our customer support team for assistance.

Why are certain products unavailable to ship to Internationally?

Certain products may be unavailable for international shipping due to various reasons:

Legal Restrictions: Some products may be restricted or prohibited from being shipped internationally due to local laws and regulations. This could include items with specific materials, ingredients, or features that are not allowed in certain countries.

Logistical Challenges: Shipping certain products internationally can pose logistical challenges, such as customs clearance, import/export restrictions, and shipping costs. Some products may be difficult or costly to ship to international destinations, leading to their unavailability for international shipping.

Manufacturer Policies: In some cases, the manufacturer or supplier may have policies that restrict certain products from being shipped internationally. This could be due to warranty limitations, distribution agreements, or other contractual reasons.

Risk Management: Certain products may pose higher risks during international shipping, such as fragile items, perishable goods, or high-value items. To mitigate these risks, sellers may choose to limit international shipping for specific products.

If you have any questions about why a particular product is unavailable for international shipping, you can reach out to our customer support team for more information.

Why is my tracking number not updating?

Tracking information may take some time to update after your package is shipped. Common reasons for tracking numbers not updating immediately include

Processing Time- The shipping carrier may require some time to process and scan your package into their system after it is picked up from our facility.

Transit Time- If your package is in transit, there may be delays in updating tracking information as it moves through different checkpoints or distribution centers.

Technical Issues- Occasionally, there may be technical issues with the tracking system or updates may be delayed due to high shipping volumes or other operational issues.

If your tracking number has not updated for more than a few days and you are concerned about the status of your package, please feel free to contact our customer support team for assistance.

Brands: zorArte
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